Terms of Service

1. Who we are

Requestarium is provided by [Business name as registered in CEIDG], [Street, postcode City], Poland, NIP [0000000000] ("we", "us"). You can reach us at [email protected].

2. The service

Requestarium is a desktop API client and team workspace, with an optional hosted backend ("Requestarium Cloud"). These terms cover the desktop app, the hosted backend, and this website (together, the "Service"). By installing or using the Service you agree to these terms. If you use it on behalf of an organization, you confirm you may bind that organization.

3. Accounts

You are responsible for your account, for keeping your credentials safe, and for everything done with your account. Tell us promptly at [email protected] if you think your account has been compromised.

4. Plans, payment and Paddle

The Free plan costs nothing. Paid plans are billed per seat, monthly or annually, as shown on the pricing page, and renew automatically until cancelled.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, invoicing, and sales tax or VAT are handled by Paddle under the Paddle Buyer Terms.

You can cancel at any time; your plan stays active until the end of the paid period. Refunds are described in our Refund Policy. We will give at least 30 days' notice before changing the price of an existing subscription.

5. Licence

We grant you a non-exclusive, non-transferable licence to use the Service for the number of seats on your plan while your plan is active. You may not resell the Service, reverse engineer it except where the law allows, or try to bypass licence or seat limits.

6. Self-hosted installations

If you run Requestarium on your own infrastructure, your licence is the signed licence file we issue you. It states the plan, the number of seats and the end date. You may run one production installation and one non-production (test or staging) installation per licence, used by no more people than the licensed seats. When the licence ends, the installation keeps your data but falls back to the Free plan limits.

You may not modify, patch, or decompile the software or its container images to change or remove licence checks, change or forge licence files, or change the system clock or the database to extend a licence. Doing so is a material breach of these terms.

Audit. Once a year, with at least 30 days' written notice, we may ask you to confirm in writing, signed by an authorized person, how many people used each installation during the licence period, and to give us a usage report exported from the installation. If that does not resolve a reasonable doubt, we may ask for a remote review by our staff, during business hours and under your security and confidentiality rules. If usage exceeded the licensed seats, you will pay for the extra seats at our list price for the period of overuse, within 30 days of our invoice; if it exceeded them by more than 10%, you will also cover the reasonable costs of the audit. We will treat everything we learn in an audit as confidential and use it only to check licence compliance.

7. Acceptable use

You may not use the Service to:

• send requests to systems you are not authorized to test or access;
• attack, overload, or disrupt any network or service, including ours;
• store or transmit malware or unlawful content;
• break any law that applies to you.

We may suspend accounts that break these rules.

8. Your content

Collections, environments, and other data you create stay yours. You give us only the rights we need to store, sync, and show that content back to you and your team. Secrets are encrypted at rest. How we handle personal data is described in our Privacy Policy.

9. Warranty and liability

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

10. Termination

You can stop using the Service and delete your account at any time. We may end or suspend access if you materially breach these terms. On termination you can export your data for 30 days, after which we may delete it from the hosted backend.

11. Changes and governing law

We may update these terms and will notify you of material changes by email or in the app. These terms are governed by Polish law. If you are a consumer in the EU, you also keep the protection of the mandatory laws of your country of residence.